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New versions of the Carbon Black Cloud Apps for ServiceNow

Posted on February 29, 2024

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New versions of the Carbon Black Cloud Apps for ServiceNow are available!

• ServiceNow SecOps App v3.0.0
• ITSM App v3.0.0
• Vulnerability Response v2.0.0

New Features

ITSM App Version 3.0.0

• Updated to use the Alerts v7 API and Data Forwarder Alert v2.0.0 schema
• New dashboards that show metrics about Carbon Black Cloud Alerts, ITSM Security Incidents and Assets
• Updated to be compatible with ServiceNow Vancouver release
• Dismiss Alerts is now Close Alerts
• New User Roles to limit access to SOAR actions

SecOps App Version 3.0.0

• Updated to use the Alerts v7 API and Data Forwarder Alert v2.0.0 schema
• New dashboards that show metrics about Carbon Black Cloud Alerts, SecOps Security Incidents and Assets
• Updated to be compatible with ServiceNow Vancouver release
• Dismiss Alerts is now Close Alerts
• New User Roles to limit access to SOAR actions

Vulnerability Response App Version 2.0.0

• Updated to be compatible with ServiceNow Vancouver release
• New dashboards that show metrics about vulnerabilities

Breaking Change

If you are ingesting Alerts using the Data Forwarder and AWS S3 option then the Carbon Black Cloud Data Forwarder Configuration must be updated to the Alert Forwarder Schema v2.0.

ServiceNow will not ingest the Forwarder Alert Schema 1.0 successfully.

Follow these steps:

2. Go to Carbon Black Cloud > Settings > Data Forwarders
3. Find the data forwarder used by ServiceNow
4. Click the pencil to edit the forwarder
5. Change the schema selection to 2.0.0 and save the forwarder
6. Upgrade the ServiceNow app
7. Verify alerts are being ingested correctly

Resources

For more information, check out the resources below:

• Installation, Configuration and User Guides on Developer Network
• Carbon Black Tech Zone Solution Overview
• Carbon Black Tech Zone Partner Page
• Release Notes
• ServiceNow App store
  • VMware Carbon Black Cloud for IT Service Management
  • VMware Carbon Black Cloud for Security Operations
  • VMware Carbon Black Cloud for Vulnerability Response

Have questions or feedback?

• Use the Developer Community Forum to discuss issues and get answers from other API developers in the Carbon Black Community
• Report bugs and change requests to Carbon Black Support

• Subscribe to the Developer Network Newsletter